According to news yesterday, Post Office queues in London are up to half an hour long.
No great surprise to anyone who has stood in one, as I have. Stood, and seethed and raged and thought how much quicker it could be. (I suspect the Post Office don't want to reduce queues - they try to flog stuff to those in the queue after all.)
Two easy ways to shorten these queues are:
- Introduce two queues - one for those who just want a stamp, or just want their parcel weighed and posted. And one for those who have 40 minute long queries about their passports, their ATM bank cards, their giros, their whatever-the-hell-is-taking-so-long.
- Introduce self-service. Londoners are busy, busy people. Tesco, Boots, Sainsburys all recognise this and now let us do your thing ourselves. One post office could have 3 self service weight / postage machines.