According to news yesterday, Post Office queues in London are up to half an hour long.
No great surprise to anyone who has stood in one, as I have. Stood, and seethed and raged and thought how much quicker it could be. (I suspect the Post Office don't want to reduce queues - they try to flog stuff to those in the queue after all.)
Two easy ways to shorten these queues are:
- Introduce two queues - one for those who just want a stamp, or just want their parcel weighed and posted. And one for those who have 40 minute long queries about their passports, their ATM bank cards, their giros, their whatever-the-hell-is-taking-so-long.
- Introduce self-service. Londoners are busy, busy people. Tesco, Boots, Sainsburys all recognise this and now let us do your thing ourselves. One post office could have 3 self service weight / postage machines.
2 comments:
Post Offices drive me insane. They are seemingly staffed by residents of Royston Vasey, undertaking some Kafka-esque plot to make the world see red by closing all bar one serving hatch when the queue gets really big.
But I recently discovered you can create and print postage off online - which is a bit of a genius idea. All you need know is how big and heavy your parcel / letter is, and have access to a printer.
Here in Germany there are ATM style machines where you can buy your stamps yourself,next to post boxes for both letters and parcels.And guess what?It's a system that works!
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